Refund Policy

Last Updated: April 1, 2023

Thank you for ordering from CommunityIndexPortal! We are committed to ensuring that your experience with us is satisfying. Our refund policy is designed to be clear and fair to all of our customers. Please read the terms below:

Cancellation Policy

If you wish to cancel your order, please do so within 5 minutes of placing the order by contacting us at +44 20 7946 0958. This is because we aim to prepare and dispatch your delicious pizza as quickly as possible. Cancellations made after 5 minutes may be subject to a cancellation fee.

Refund Eligibility

To be eligible for a refund, your item must be uneaten and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned:

• Gift cards
• Downloadable products
• Some health and personal care items

Please do not send your purchase back to the store without contacting us first at +44 20 7946 0958.

Refund Process

Once your refund request is received and inspected, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days. Please note that it may take some time before your refund is officially posted, depending on your bank or credit card company.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at +44 20 7946 0958.

Exchange Policy

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to: 43 Bedford Street, Westminster, WC2E 9HA, London, United Kingdom.

Shipping

To return your product, you should mail your product to: 43 Bedford Street, Westminster, WC2E 9HA, London, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Contact Us

If you have any questions about our Refund Policy, please contact us at:

Phone: +44 20 7946 0958

Address: 43 Bedford Street, Westminster, WC2E 9HA, London, United Kingdom